Manager Supportive Living

Full time

Hours: Rotational shifts including morning, evening and weekend


As a specialist in the field of developmental an intellectual disabilities, CWSDS has experienced continued growth over the last five years.  As such, we are looking to hire a Manager of Supportive Living.   This position will report to the Regional Manager, Supportive Living.




  • Providing guidance and coaching to staff to ensure the learning needs, behavioural support plans and individual support plans of the individuals supported are being implemented.
  • Ensuring high quality of services are available on a continuous and consistent basis, with a focus on enhancing the quality of support and service in the people we support.
  • Recruiting, hiring and orienting qualified staff.
  • Developing the competencies and ensuring ongoing training required by staff to deliver high quality services.
  • Ensuring that mandatory training is current
  • Scheduling work vacation, lieu time and monitoring sick time and WSIB.
  • Ensuring staffing levels are adequately maintained at all time and backfills open shifts/lines using the scheduling system.
  • Completing all performance evaluations on an annual basis.
  • Monitors monthly house budget to ensure that expenses are within funds allotted and monies are being appropriately spent.
  • Reconciles all payroll entries and corrections to ensure that payroll is accurately uploaded on a bi-weekly basis.
  • Ensures that Individual Support Plans are developed, implemented and reviewed according to CWSDS established frequency.
  • Developing positive working relationship with family members, ensuring appropriate communications and timely based on the needs of the individual supported.
  • Assumes the On-Call Manager position on a rotational basis.
  • Responding to and coordinating appropriate responses and follow-up to emergency situations such as medical emergencies, behavioural crisis, etc.
  • Ensuring the health and safety of individuals, staff and members of the public.
  • Completes incident reports and conducts investigations and regular inspections.
  • Informing Admin On-Call and Regional Manager of any contentious issues, serious occurrences, fires, disasters, significant staff issues, etc.
  • Ensuring staff receives Health and Safety training and carries out work in compliance with OHSA.
  • Conducts emergency drills based on published schedule.
  • Ensuring appropriate storage, handling and use of medications.
  • Actively participates in CWSDS’s meetings.
  • Gathers data, prepares and presents at CERC meetings.
  • Provides input through active involvement in the Accreditation process and implements all Focus Accreditation action plans.
  • Other duties as assigned.



  • College Diploma or Bachelor’s degree in the Social Services or Psychology related field.
  • 3 years of supervisory experience in a unionized environment supporting individuals with intellectual and developmental disabilities
  • Experience working in specialized supports and/ or active treatment environments an asset.
  • Current in First Aid, CPR, Safe Management and Pharmacology
  • Strong communication, report writing  and organizational skills
  • Demonstrated managerial competencies.
  • Able to work independently and as part of a team.
  • Strong skills in interpersonal relationships and conflict resolution
  • Computer proficiency in MS Office Products and experience with automated scheduling system and electronic client databases.
  • Valid Ontario G Class Driver’s License and a vehicle for conducting visits and other related activities.
  • Providing proof of vaccination for COVID-19 and maintaining vaccination status as necessary from time to time during employment. Should you be unable to vaccinate for a bona fide human rights related reason, CWSDS will investigate whether accommodation is possible without undue hardship.


LOCATION:  Various across Halton Region.  Some travel required.