CWSDS began working towards accreditation in May 2009. We spent three years reviewing and strengthening every program and service we provide and were awarded a four-year accreditation from Focus Accreditation, spanning 2012 to 2016. Using Focus’ 2014 Evidence Guide, we worked to further develop and demonstrate the quality of our services. In February 2016 Focus Accreditation awarded CWSDS our second four-year accreditation. Our certificate is proudly displayed in the main lobby at 53 Bond Street.

Focus Accreditation stated that:

  • CWSDS staff are committed to providing high quality care to the individuals we support
  • CWSDS has a comprehensive Strategic Plan to guide us
  • Records management, fiscal and legal requirements, risk management and health and safety are well handled
  • CWSDS has highly regarded behaviour support services
  • There is strong and accomplished leadership and governance at CWSDS

French-language services at CWSDS: Parlez-vous français?

Did you know that the right to French-language services is contained in the French Language Services Act, which came into effect on November 19, 1989? It gives all citizens who request French-language services the right to be served in French in any head office of a provincial government ministry or agency and in most provincial ministry and agency offices that serve or are located in the 25 designated regions. CWSDS is committed through its FLS Action Plan to ensure an “active offer” of services to French-speaking individuals residing in the Regional Municipality of Peel, which is an area designated under the French Language Services Act. The notion of “active offer” means a set of measures taken by agencies to ensure that French-language services are clearly visible, readily available, and easily accessible and publicized.

For additional information about the French Language Services Act and Developmental Services, download: General Information about the French Language Services Act and the Developmental Services Sector

Congratulations to Mary Ellen Main, Program Assistant, Dual Diagnosis Service and Halton Support Services, and Lynda Harrold, Passport Assistant, for successfully completing French-language training provided by Collège Boréal-Basic Interaction at Reception. Félicitations à vous deux!